Training set to move up the agenda as workers return from furlough
Over one third (35%) of retail key workers, and 40% of those who work in groceries, have reported feeling underprepared to do their roles due to the way work has changed during the coronavirus pandemic, according to a recent poll of 2,000 frontline staff working in grocery and non-food retail..
As the workforce will have to continue to adapt to new regulations, and more workers are set to return from furlough in the coming month, training is set to be a key focus area of HR as it makes sure all are equipped to cope with upcoming changes.
Despite a majority (87%) saying they have confidence in their abilities to do their job, 19% of workers in the poll said they hadn’t received the proper training for pandemic-related changes to their role.
And only 22% of people that took on new tasks or job roles during the pandemic received related training.
Over half (56%) of those that had received training said they felt it hadn’t been catered to their needs and 25% said it missed the mark on their experience levels.
Face-to-face training was the method which most survey respondents preferred (67%) to receive.
Almost half (48%) of retail staff also expressed an interest in receiving training via their own device, with 28% saying they would be more engaged in the programme if so.
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